0
Explore Courses
Get Certificates
Discover Careers
More

Telemarketing - Using the Telephone as a Sales Tool

(4 students)
coureseImg
Start Now -It's Free

This course includes:

  • list-favs2 hours, 8 minutes
  • list-favsCPD Accreditation
  • list-favs7 units
  • list-favsFull lifetime access
  • list-favsAccess on mobile and TV
  • list-favsCertificate of completion
publisher
course plublisher
Course Cloud

Learning Outcomes

  • Understand the importance of serving and delighting customers in telemarketing.
  • Formulate effective pre-call planning strategies to increase the success of telemarketing calls.
  • Understand the phases of a telemarketing call and how to navigate each one successfully.
  • Create a persuasive script that effectively communicates the benefits of a product or service.
  • Utilise communication essentials such as active listening, questioning, and rapport-building to connect with customers.
  • Learn effective techniques for closing the sale and overcoming objections.
  • Acquire the confidence and skills necessary to succeed in telemarketing.

Course Overview

Telemarketing – Using the Telephone as a Sales Tool is a course developed to help you acquire the verbal communication aptitudes necessary to succeed as a telemarketer. In this course, you will learn the importance of serving and delighting customers and how to develop effective pre-call planning strategies to increase the success of telemarketing calls.

Through a combination of lectures and examples, you will learn how to navigate the phases of a telemarketing call and develop a persuasive script that effectively communicates a product’s or service’s benefits. You will also learn communication essentials such as active listening, questioning, and rapport building to connect with customers and effective techniques for closing the sale and overcoming objections.

Course Benefits

Telemarketing – Using the Telephone as a Sales Tool offers numerous benefits for individuals looking to develop their telemarketing skills. By completing this course, you will learn the verbal communication wisdom, methods and techniques necessary to succeed in telemarketing, including effective pre-call planning strategies, persuasive scripting, and communication essentials such as active listening, questioning, and rapport-building.

You will also learn effective techniques for closing the sale and overcoming objections, giving you the tools to increase your success in telemarketing. Through a combination of lectures and examples, you will develop the confidence and techniques to succeed in telemarketing, positioning yourself for career advancement and success.

Career Path

  • Telemarketing Sales Representative: Sell products or services over the phone to potential customers.
  • Customer Service Representative: Handle customer inquiries and resolve issues over the phone.
  • Account Manager: Manage relationships with existing customers and identify opportunities for upselling or cross-selling.
  • Inside Sales Representative: Sell products or services to existing customers or prospects over the phone.
  • Market Research Analyst: Conduct research and gather data on customer preferences and market trends.
  • Sales Manager: Manage a team of sales representatives, setting sales goals and developing sales strategies.
  • Business Development Manager: Identify and pursue new business opportunities to drive revenue growth.

Course content

cirrtitle Telemarketing - Using the Telephone as a Sales Tool

  • video Module 1: Verbal Communication
    00:14:00
  • video Module 2: To Serve and Delight
    00:14:00
  • video Module 3: It’s More Than Just a Phase
    00:21:00
  • video Module 4: Communication Essentials
    00:32:00
  • video Module 5: Developing Your Script
    00:25:00
  • video Module 6: Pre-Call Planning
    00:12:00
  • video Module 7: Closing the Sale
    00:10:00
cert

Certify Your Skills

A CPD accredited Adams Diploma/Certificate certifies the skills you’ve learned.

cert

Stand Out From The Crowd

Add your Adams Certification to your resume and stay ahead of the competition.

cert

Advance in Your Career

Share your Adams Certification with potential employers to show off your skills and capabilities.

cert

About Course Publisher

Course Cloud
courseCount Courses

Unlock your potential with Course Cloud, the UK's leading online provider of career-enhancing skills. With everything from IT and business to healthcare and skilled trades, our diverse range of courses are researched diligently and accredit-rated. Enjoy interactive, self-paced learning through diverse formats that include instructor-led sessions, multimedia lessons and expansive study material. You could be the next to power your career with us. Don't miss out on the opportunity of learning anything at any place with unprecedented flexibility through courseware available on any device. With dedicated tutor support, Course Cloud assures a learning journey that is not just informative but transformative. Join us in taking the first step towards achieving your career aspirations. Request the information today in English (UK) language.

More Free Online Courses by This Publisher

cert

Certificate

Administrative Management - Meeting and Conference
book 4 Lessons std 2 Students
cert

Certificate

Copywriting for Mainstream Media
book 4 Lessons std 7 Students
cert

Certificate

Copywriting - Online, Press and Print Media Copywriting
book 5 Lessons std 5 Students
cert

Certificate

Fundamentals of Copywriting
book 5 Lessons std 5 Students
cert

Certificate

Diploma in Personal Branding
book 10 Lessons std 9 Students