• Overseeing daily operations of hospitality establishments
• Managing budgets and finances
• Recruiting, training, and supervising staff
• Ensuring customer satisfaction
• Maintaining a safe and clean environment
• Developing and implementing marketing strategies
• Monitoring and analyzing sales data
• Staying current on industry trends and technology advancements

Hospitality managers work in a fast-paced and demanding environment, often managing multiple tasks and projects at once. They work in hotels, restaurants, resorts, and other types of hospitality establishments, where they interact with customers, staff, and suppliers on a daily basis.

Work Schedule

Hospitality managers often work full-time, including evenings, weekends, and holidays. They may also be on call 24/7 to handle emergencies and unexpected situations.

Employers

• Hotels
• Restaurants
• Resorts
• Cruise lines
• Airline companies
• Theme parks

Unions/Professional Organizations

For those interested in becoming a Hospitality Manager, there are several professional organizations and unions that can provide support, resources, and opportunities for networking and professional development. Some of the most notable organizations in this field include the American Hotel & Lodging Association, the National Restaurant Association, and the International Council on Hotel, Restaurant, and Institutional Education. These organizations offer a variety of benefits for members, including access to industry research, training programs, and job listings. 

Workplace Challenges

• Managing staff and customer demands
• Maintaining profitability while controlling costs
• Adapting to changing customer preferences and expectations
• Staying current on industry trends and technology advancements

Hospitality managers can advance their careers by taking on more responsibility, such as managing larger operations or becoming a director of operations. They may also choose to specialize in a specific area of hospitality, such as food and beverage or event planning.

Job Prospects

The hospitality industry is growing and constantly changing, which creates opportunities for hospitality managers to advance their careers and take on new challenges.

To excel in their roles, Hospitality Managers need to continually improve their skills and knowledge through various professional development opportunities. This includes staying up-to-date with the latest trends and technologies in the hospitality industry through continuing education courses, conferences, and certifications. This can help Hospitality Managers stay competitive and ensure their businesses are offering the best possible services to guests. 

In addition, Specializing in a particular area of hospitality, such as revenue management, event planning, or food and beverage management can be gained through professional development. This can involve pursuing additional education or training, taking on new responsibilities within the business, or seeking out opportunities to gain experience in a particular area.

Hospitality management is a dynamic and challenging field that offers a wide range of career opportunities. With a focus on customer satisfaction and efficient operations, hospitality managers play a crucial role in creating memorable experiences for guests. If you are a driven, customer-focused individual with a passion for hospitality, a career as a hospitality manager may be right for you.

Advice from the Wise

Hospitality is making your guests feel at home, even if you wish they were.