Phone-Based Customer Service

(4 students)

This course includes:

  • list-favs5 hours, 21 minutes
  • list-favsCPD Accreditation
  • list-favs12 units
  • list-favsFull lifetime access
  • list-favsAccess on mobile and TV
  • list-favsCertificate of completion
course plublisher
Course Cloud

Key Concepts Covered by This Free Course:

  • Understand the fundamentals of customer service and its importance.
  • Develop effective customer relationship management skills.
  • Acquire communication strategies tailored to phone-based customer service.
  • Master phone etiquette and building rapport over the phone.
  • Learn how to manage tough callers and problem-solve over the phone.
  • Discover effective ways to measure and improve customer service.

Course Overview

Enhance your customer service skills and elevate your career with our Phone-Based Customer Service course. Designed for professionals seeking to provide exceptional customer service over the phone, this comprehensive course covers everything from the fundamentals of customer service to effective communication strategies and problem-solving.

With a focus on building strong customer relationships and maintaining a positive image for your organization, our curriculum covers essential topics such as phone etiquette, rapport building, active listening, and handling tough calls. Whether you’re looking to improve your existing phone-based customer service skills or start a career in customer service, our course equips you with the knowledge and tools to succeed.

Course Benefits

Our Phone-Based Customer Service course offers numerous benefits to professionals looking to enhance their customer service skills. With a focus on practical skills and real-world scenarios, you will acquire the expertise and confidence to provide exceptional phone-based customer service. Moreover, our course also provides a comprehensive understanding of customer relationship management, essential to building and maintaining long-term customer relationships.

In addition to improving your customer service skills, our course also enhances your communication skills, problem-solving skills, and overall professionalism. These transferable skills can help you advance your career and make you a valuable asset in various professional settings. By the end of our course, you will have gained the skills and confidence necessary to excel in phone-based customer service and elevate your career to new heights.

Career Path

  • Customer Service Representative: Provide exceptional phone-based customer service.
  • Call Centre Agent: Handle customer inquiries and complaints over the phone.
  • Customer Success Manager: Build and maintain long-term customer relationships.
  • Sales Representative: Use phone-based customer service skills to close deals.
  • Technical Support Specialist: Provide technical assistance to customers over the phone.
  • Virtual Assistant: Offer phone-based customer service as part of virtual assistant services.

Course content

  • video Module 1: Introduction to Customer Service
  • video Module 2: What’s Different about Good Customer Service?
  • video Module 3: Customer Relationship Management
  • video Module 4: Customer Service Communication Strategies
  • video Module 5: Aspects of Phone Etiquette
  • video Module 6: Building Rapport Over the Phone
  • video Module 7: Inbound and Outbound Calls
  • video Module 8: Active Listening and Managing Tough Callers
  • video Module 9: Managing Interoffice Calls and Voicemail
  • video Module 10: Problem Solving over the Phone
  • video Module 11: Intra Organisation Dealings
  • video Module 12: Measuring Customer Service

Certify Your Skills

A CPD accredited Adams Diploma/Certificate certifies the skills you’ve learned.


Stand Out From The Crowd

Add your Adams Certification to your resume and stay ahead of the competition.


Advance in Your Career

Share your Adams Certification with potential employers to show off your skills and capabilities.


About Course Publisher

Course Cloud
courseCount Courses

Unlock your potential with Course Cloud, the UK's leading online provider of career-enhancing skills. With everything from IT and business to healthcare and skilled trades, our diverse range of courses are researched diligently and accredit-rated. Enjoy interactive, self-paced learning through diverse formats that include instructor-led sessions, multimedia lessons and expansive study material. You could be the next to power your career with us. Don't miss out on the opportunity of learning anything at any place with unprecedented flexibility through courseware available on any device. With dedicated tutor support, Course Cloud assures a learning journey that is not just informative but transformative. Join us in taking the first step towards achieving your career aspirations. Request the information today in English (UK) language.