Key Concepts Covered by This Free Course:
- Understand the fundamentals of customer service and its importance.
- Develop effective customer relationship management skills.
- Acquire communication strategies tailored to phone-based customer service.
- Master phone etiquette and building rapport over the phone.
- Learn how to manage tough callers and problem-solve over the phone.
- Discover effective ways to measure and improve customer service.
Course OverviewEnhance your customer service skills and elevate your career with our Phone-Based Customer Service course. Designed for professionals seeking to provide exceptional customer service over the phone, this comprehensive course covers everything from the fundamentals of customer service to effective communication strategies and problem-solving. With a focus on building strong customer relationships and maintaining a positive image for your organization, our curriculum covers essential topics such as phone etiquette, rapport building, active listening, and handling tough calls. Whether you're looking to improve your existing phone-based customer service skills or start a career in customer service, our course equips you with the knowledge and tools to succeed.
Course BenefitsOur Phone-Based Customer Service course offers numerous benefits to professionals looking to enhance their customer service skills. With a focus on practical skills and real-world scenarios, you will acquire the expertise and confidence to provide exceptional phone-based customer service. Moreover, our course also provides a comprehensive understanding of customer relationship management, essential to building and maintaining long-term customer relationships. In addition to improving your customer service skills, our course also enhances your communication skills, problem-solving skills, and overall professionalism. These transferable skills can help you advance your career and make you a valuable asset in various professional settings. By the end of our course, you will have gained the skills and confidence necessary to excel in phone-based customer service and elevate your career to new heights.
- Customer Service Representative: Provide exceptional phone-based customer service.
- Call Centre Agent: Handle customer inquiries and complaints over the phone.
- Customer Success Manager: Build and maintain long-term customer relationships.
- Sales Representative: Use phone-based customer service skills to close deals.
- Technical Support Specialist: Provide technical assistance to customers over the phone.
- Virtual Assistant: Offer phone-based customer service as part of virtual assistant services.
1: Introduction to Customer Service
2: What’s Different about Good Customer Service?
3: Customer Relationship Management
4: Customer Service Communication Strategies
5: Aspects of Phone Etiquette
6: Building Rapport Over the Phone
7: Inbound and Outbound Calls
8: Active Listening and Managing Tough Callers
9: Managing Interoffice Calls and Voicemail
10: Problem Solving over the Phone
11: Intra Organisation Dealings
12: Measuring Customer Service
Learners Who Took This Course Also Enrolled In
Complete This CPD Accredited Course & Get Your Framed Certificate!
Certify Your Skills
A CPD accredited Adams Diploma/Certificate certifies the skills you’ve learned.
Stand Out From The Crowd
Add your Adams Certification to your resume and stay ahead of the competition.
Advance in Your Career
Share your Adams Certification with potential employers to show off your skills and capabilities.