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Patient Customer Service Training

(6 students)
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Start Now -It's Free

This course includes:

  • list-favs6 hours, 37 minutes
  • list-favsCPD Accreditation
  • list-favs11 units
  • list-favsFull lifetime access
  • list-favsAccess on mobile and TV
  • list-favsCertificate of completion
publisher
course plublisher
Course Cloud

Key Concepts Covered by This Free Course:

  • Understand the principles of patient customer service and its importance in medical offices.
  • Learn effective techniques and skills to provide excellent patient customer service.
  • Develop organizational and filing skills to maintain a smooth patient experience.
  • Enhance medical jargon and terminology skills to communicate effectively with patients.
  • Master soft skills such as empathy, communication, and problem-solving to handle difficult patients.
  • Learn how to provide customer service and support to colleagues, creating a positive work environment.

Course Overview 

Welcome to the Patient Customer Service Training, where you’ll learn how to create a great patient experience. Patient customer service is an essential component of healthcare, and it’s crucial to keep patients satisfied to ensure their well-being. Our course will teach you the principles of patient customer service, effective techniques to handle patients, organizational and filing skills, and medical jargon and terminology skills to communicate effectively.

You will also learn soft skills such as empathy, communication, and problem-solving to handle difficult patients with care. Additionally, our course will provide you with tips on how to provide customer service and support to colleagues, creating a positive work environment. By the end of the course, you’ll be equipped with the necessary skills to ensure that your patients feel comfortable and satisfied.

Course Benefits:

Our Patient Customer Service Training is designed to equip you with the necessary skills and knowledge to provide excellent patient customer service. Our course is an opportunity to learn effective techniques and soft skills to enhance your customer service delivery, gain organizational and filing skills, and improve your medical jargon and terminology skills.

By the end of the course, you’ll be able to create a comfortable and positive experience for your patients. The skills you acquire will help you in the healthcare sector, and you’ll be able to establish a positive reputation for yourself and your healthcare organization.

Career Path:

  • Patient Relations Specialist: Facilitate communication between healthcare providers and patients to ensure they receive excellent customer service.
  • Patient Experience Coordinator: Ensure the highest quality of patient care by creating, maintaining and improving programs that optimize the patient experience.
  • Customer Service Representative: Serve as a liaison between patients and medical staff, addressing patient concerns and ensuring their satisfaction.
  • Medical Receptionist: Provide customer service and support to patients in a medical office or hospital setting.
  • Healthcare Administrator: Plan, direct, and coordinate the delivery of healthcare services, including patient customer service.
  • Health Information Technician: Organize and manage patient data, including medical records, billing, and insurance information.

Course content

cirrtitle Patient Customer Service Training

  • video Module 01: Introduction to Patient Customer Service
    00:27:00
  • video Module 02: Effective Patient Customer Service Training
    00:28:00
  • video Module 03: Areas of Patient Customer Service
    00:38:00
  • video Module 04: Customer Service Operative Skills
    00:38:00
  • video Module 05: Organising Schedules
    00:46:00
  • video Module 06: Medical Jargon and Terminology
    00:46:00
  • video Module 07: Effective Filing Systems in Medical Offices
    00:37:00
  • video Module 08: Patient Customer Service Soft Skills
    00:30:00
  • video Module 09: What Customer Service Is to Different Medical Professionals
    00:38:00
  • video Module 10: Providing Customer Service and Support to Colleagues
    00:29:00
  • video Module 11: Handling Difficult Customers
    00:40:00
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About Course Publisher

Course Cloud
courseCount Courses

Unlock your potential with Course Cloud, the UK's leading online provider of career-enhancing skills. With everything from IT and business to healthcare and skilled trades, our diverse range of courses are researched diligently and accredit-rated. Enjoy interactive, self-paced learning through diverse formats that include instructor-led sessions, multimedia lessons and expansive study material. You could be the next to power your career with us. Don't miss out on the opportunity of learning anything at any place with unprecedented flexibility through courseware available on any device. With dedicated tutor support, Course Cloud assures a learning journey that is not just informative but transformative. Join us in taking the first step towards achieving your career aspirations. Request the information today in English (UK) language.

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