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Managing Quality and Service Delivery

(6 students)

This course includes:

01:43:00 hours

CPD Accreditation

7 units

Full lifetime access

Access on mobile and TV

Certificate of completion


Key Concepts Covered by This Free Course:

  • Understand the importance of stakeholders in service delivery and quality management.
  • Identify the factors that contribute to high-quality service delivery.
  • Understand the concept of continuous improvement and its importance in service delivery and quality management.
  • Identify the need for continuous improvement and develop strategies to implement it.
  • Learn effective strategies for managing quality in service delivery.
  • Understand different quality theories and their applications in service delivery and quality management.
  • Develop team building skills and understand team responsibilities in service delivery and quality management.

Course Overview

Looking to enhance your skills in managing quality and service delivery? Our Managing Quality and Service Delivery course is designed to equip you with the essential knowledge and skills needed to provide high-quality service delivery. With modules covering understanding stakeholders, service delivery and quality, continuous improvement, managing quality, quality theories, team building, and responsibilities, this course is perfect for anyone looking to develop a career in quality management. In today's competitive business environment, it is crucial to provide high-quality service delivery to meet customers' expectations. This course provides you with the necessary skills and knowledge to manage quality effectively, develop strategies for continuous improvement, and build effective teams to provide high-quality service delivery.

Course Benefits

This course is designed to provide you with the essential skills and knowledge required for managing quality and service delivery. By the end of the course, you will be able to understand the importance of stakeholders in service delivery and quality management, identify the factors that contribute to high-quality service delivery, and develop effective strategies for continuous improvement. You'll also be equipped with practical insights and strategies for managing quality and building effective teams. Upon completion, you'll have the skills and knowledge necessary to manage quality effectively, provide high-quality service delivery, and enhance your employability in any industry.

Career Path

  • Quality Manager - Ensure that products or services meet established quality standards.
  • Operations Manager - Oversee daily operations of an organization to ensure efficiency and productivity.
  • Customer Service Manager - Manage customer service teams and ensure high-quality customer service.
  • Supply Chain Manager - Oversee the entire supply chain process to ensure efficiency and quality.
  • Process Improvement Specialist - Identify areas for process improvement and develop strategies to enhance quality and efficiency.
  • Business Analyst - Analyze business operations and provide recommendations for improving quality and service delivery.
Course content

Managing Quality and Service Delivery

01: Understanding stakeholder


02: Service delivery & Quality


03: Concept of continuous improvement


04: Need for Continuous Improvement


05: Managing Quality


06: Theories of Quality


07: Team Building & Responsibilities


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