Level 2 Certificate in Workplace Management: Civility

(4 students)
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This course includes:

  • list-favs2 hours, 9 minutes
  • list-favsCPD Accreditation
  • list-favs10 units
  • list-favsFull lifetime access
  • list-favsAccess on mobile and TV
  • list-favsCertificate of completion
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Course Cloud

Key Concepts Covered by This Free Course:

  • Develop a civility policy that is tailored to an organization’s specific needs and goals.
  • Utilize negotiation skills to resolve conflicts and maintain a civil workplace environment.
  • Identify the root causes of incivility and create effective solutions to promote civility.
  • Implement a civility policy that aligns with legal requirements and ethical standards.
  • Foster effective work etiquette to build strong relationships and maintain a positive workplace culture.
  • Analyze the costs and rewards of promoting civility in the workplace and make informed decisions.

Course Overview

The Level 2 Certificate in Workplace Management: Civility is a comprehensive course designed for individuals who want to learn how to promote civility in the workplace. In this course, you will develop the skills and knowledge needed to create and implement a civility policy, utilize negotiation techniques to resolve conflicts, and foster effective work etiquette.

Through a combination of theoretical concepts and practical applications, you will learn how to identify the root causes of incivility and create effective solutions that align with legal requirements and ethical standards. This course will also help you understand the costs and rewards of promoting civility in the workplace, allowing you to make informed decisions that benefit both employees and organizations.

Course Benefits

The Level 2 Certificate in Workplace Management: Civility provides numerous benefits to individuals seeking to promote civility in the workplace. By completing this course, you will develop the skills and knowledge needed to create and implement a civility policy that aligns with legal requirements and ethical standards. You will also learn how to utilize negotiation techniques to resolve conflicts, foster effective work etiquette, and identify the root causes of incivility to create effective solutions.

Moreover, this course provides a comprehensive understanding of the costs and rewards of promoting civility in the workplace, allowing you to make informed decisions that benefit both employees and organizations. By completing this course, you will have a competitive edge in the workplace, as employers seek individuals who can create and maintain a civil and positive workplace environment.

Career Path

  • Workplace Mediator – A workplace mediator helps resolve disputes between employees, using negotiation and conflict resolution skills to promote civility in the workplace.
  • Human Resources Manager – A human resources manager is responsible for developing and implementing policies that promote a positive workplace environment and foster effective work etiquette.
  • Corporate Trainer – A corporate trainer provides training and development programs to employees, including workshops on civility, communication, and conflict resolution.
  • Employee Relations Specialist – An employee relations specialist helps maintain a positive and civil workplace environment by mediating disputes, providing guidance to employees, and developing policies to promote civility.
  • Workplace Diversity Consultant – A workplace diversity consultant helps organizations create and implement policies that promote diversity, equity, and inclusion, which can contribute to a more civil and positive workplace environment.
  • Organizational Development Consultant – An organizational development consultant helps organizations develop and implement policies and practices that promote a positive workplace culture, including fostering effective work etiquette and promoting civility.

Course content

  • video Module 01: Introduction
    00:16:00
  • video Module 02: Effective Work Etiquette
    00:14:00
  • video Module 03: Costs and Rewards
    00:15:00
  • video Module 04: Conflict Resolution
    00:10:00
  • video Module 05: Getting to the Cause
    00:15:00
  • video Module 06: Communication
    00:08:00
  • video Module 07: Negotiation
    00:12:00
  • video Module 08: Identifying Your Need
    00:12:00
  • video Module 09: Writing a Civility Policy
    00:16:00
  • video Module 10: Implementing the Policy
    00:11:00
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Course Cloud
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