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Hospitality Management Level 2

(4 students)

This course includes:

04:04:00 hours

CPD Accreditation

12 units

Full lifetime access

Access on mobile and TV

Certificate of completion



Become an expert in the thriving sector of Hospitality Management by enrolling in this comprehensive course. High-performing organisations throughout the UK, rely on their Hospitality staff to provide the absolute best care and attention to their important clients and customers. It can be a surprisingly complex talent to master, but excellence in hospitality remains the foundation for success in many business sectors. When you commit to our innovative learning modules, you’ll quickly absorb all the skills and knowledge you’ll need to excel in this dynamic field.


As well as being given invaluable techniques to run such areas as back-office administration and housekeeping, you’ll be expertly tutored in the art of managing customer-facing operations and catering for masses. It also provides an essential guide to ensuring customer satisfaction and an overview of the best practises for travel and tourism companies. This will lead to an innate and complete appreciation of hospitality principles, and an ability to stand out from the crowd as an accomplished Hospitality Manager in any environment.

Learning Outcomes:

  • Gain full knowledge of hospitality principles and objectives
  • Learn the intricacies of established Hotel hospitality methods and techniques
  • Understand how to run front-office operations successfully
  • Know how to keep a full range of departments connected and correlated
  • Be able to make complex decisions involving catering and staffing
  • Obtain the skill to perform hospitality tasks in global travel and tourism
  • Build customer satisfaction feedback to a high-level of excellence
  • Acquire the skills to update your hospitality routines with the latest technology

Who Is This Course For?

This course is intended for the guidance and education of any individual that wishes to work in the hospitality sector for any business. Whilst aimed at senior figures and management; it will provide an insight for any worker in this area and promote best practises.


There are no specific prerequisites to enrol in this Hospitality Management. Anyone and everyone can take this course. The Hospitality Management is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home! All you need is a passion for learning, literacy, and to be over the age of 16.

Career Path

This course provides the training and a comprehensive overview of all the appropriate skills needed to run a team focused on hospitality duties. This would include the following roles and careers:
  • Hotel manager
  • Tourist Group manager
  • Hospitality department or team leader
  • Restaurant manager
  • Catering manager
Course content

Module 01: Introduction to Hospitality Management

Introduction to Hospitality Management


An Overview of the Hotel Industry


The Process of Selection And Recruitment in Hospitality Industry


The Process of Development and Training in the Hospitality Industry


Management of Front Office Operations


Management of Housekeeping, Engineering and Security Operations


Management of Food and Beverages Operations


Management of Service Quality in the Hospitality Industry


Marketing in Travel and Tourism Business


Accounting in Hospitality


Customer Satisfaction


E-Hospitality and Technology


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