Overview
Become an expert in the thriving sector of Hospitality Management by enrolling in this comprehensive course. High-performing organisations throughout the UK, rely on their Hospitality staff to provide the absolute best care and attention to their important clients and customers. It can be a surprisingly complex talent to master, but excellence in hospitality remains the foundation for success in many business sectors. When you commit to our innovative learning modules, you’ll quickly absorb all the skills and knowledge you’ll need to excel in this dynamic field.
Description
As well as being given invaluable techniques to run such areas as back-office administration and housekeeping, you’ll be expertly tutored in the art of managing customer-facing operations and catering for masses. It also provides an essential guide to ensuring customer satisfaction and an overview of the best practises for travel and tourism companies. This will lead to an innate and complete appreciation of hospitality principles, and an ability to stand out from the crowd as an accomplished Hospitality Manager in any environment.Learning Outcomes:
- Gain full knowledge of hospitality principles and objectives
- Learn the intricacies of established Hotel hospitality methods and techniques
- Understand how to run front-office operations successfully
- Know how to keep a full range of departments connected and correlated
- Be able to make complex decisions involving catering and staffing
- Obtain the skill to perform hospitality tasks in global travel and tourism
- Build customer satisfaction feedback to a high-level of excellence
- Acquire the skills to update your hospitality routines with the latest technology
Who Is This Course For?
This course is intended for the guidance and education of any individual that wishes to work in the hospitality sector for any business. Whilst aimed at senior figures and management; it will provide an insight for any worker in this area and promote best practises.
Requirements
There are no specific prerequisites to enrol in this Hospitality Management. Anyone and everyone can take this course.
The Hospitality Management is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home!
All you need is a passion for learning, literacy, and to be over the age of 16.
Career Path
This course provides the training and a comprehensive overview of all the appropriate skills needed to run a team focused on hospitality duties. This would include the following roles and careers:
- Hotel manager
- Tourist Group manager
- Hospitality department or team leader
- Restaurant manager
- Catering manager
Course content
Module 02: An Overview of Hotel Industry
An Overview of the Hotel Industry
00:16:00
Module 03: The Process of Selection and Recruitment in Hospitality Industry
The Process of Selection And Recruitment in Hospitality Industry
00:19:00
Module 04: The Process of Development and Training in Hospitality Industry
The Process of Development and Training in the Hospitality Industry
00:22:00
Module 05: Management of Front Office Operations
Management of Front Office Operations
00:17:00
Module 06: Management of Housekeeping, Engineering and Security Operations
Management of Housekeeping, Engineering and Security Operations
00:25:00
Module 07: Management of Food and Beverage Operations
Management of Food and Beverages Operations
00:18:00
Module 08: Management of Service Quality in Hospitality Industry
Management of Service Quality in the Hospitality Industry
00:18:00
Module 09: Marketing in Travel and Tourism Business
Marketing in Travel and Tourism Business
00:22:00
Module 10: Accounting in Hospitality Industry
Accounting in Hospitality
00:24:00
Module 11: Customer Satisfaction
Customer Satisfaction
00:21:00
Module 12: E-Hospitality and Technology
E-Hospitality and Technology
00:20:00
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