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Developing Quality Customer Service Skills

(2 students)

This course includes:

02:00:00 hours

CPD Accreditation

6 units

Full lifetime access

Access on mobile and TV

Certificate of completion

Training Express
Course Publisher

Training Express

Key Concepts Covered by This Free Course:

  • Understand the fundamentals of customer service and its importance.
  • Develop the essential traits of a customer service professional.
  • Enhance verbal and non-verbal communication techniques.
  • Cultivate meaningful customer relationships for long-term success.
  • Manage and resolve customer complaints effectively.
  • Master various technology platforms to provide superior customer service.

Course Overview:

Unlock the potential of exceptional customer service with our comprehensive course on Developing Quality Customer Service Skills! This all-encompassing program is designed to guide you through the key aspects of customer service, helping you to create unforgettable experiences for your clients. From learning the basics to mastering advanced communication techniques, you'll be equipped with the knowledge and tools needed to elevate your service standards and make a lasting impression on every customer you encounter. In today's competitive market, top-notch customer service is no longer optional—it's a necessity. Our curriculum covers essential topics such as developing the right personality, effective communication, relationship building, handling customer complaints, and utilizing technology for seamless service delivery. Give yourself the competitive edge and become the go-to service provider that clients rave about. Invest in your career today and set the stage for success!

Course Benefits:

The Developing Quality Customer Service Skills course offers a multitude of benefits that extend beyond just enhancing your professional abilities. By participating in this program, you will gain the skills and confidence needed to excel in a wide range of customer-facing roles across various industries. Our expertly crafted modules empower you to deliver unparalleled customer experiences, fostering loyalty and driving repeat business. Furthermore, this course provides you with a solid foundation to build your career in customer service. It equips you with the tools and techniques that are applicable in various situations, ensuring that you are prepared to handle even the most challenging customer interactions. Take your career to new heights by mastering the art of exceptional service, and become an indispensable asset to any organization.

Career Path:

  • Customer Service Representative - Address customer inquiries and concerns professionally and efficiently.
  • Call Center Agent - Provide support and assistance to customers over the phone.
  • Front Desk Associate - Manage customer interactions and deliver a positive experience in-person.
  • Social Media Customer Care Specialist - Engage with customers via social media platforms to resolve issues.
  • Technical Support Specialist - Offer technical assistance and troubleshooting guidance to customers.
  • Customer Service Manager - Oversee and improve the overall customer service operations within an organization.
Course content

Developing Quality Customer Service Skills

01: Introduction to Customer Service


02: The Right Customer Service Personality


03: Effective Communication Skills


04: Relationship Building


05: Dealing with Customer Complaints


06: Customer Service via Technology


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About Course Publisher

Training Express
Training Express

185 Courses

Training Express is a leading course provider, established by a dedicated team of experts working across the UK. We deliver accredited certification and training to UK businesses looking to improve organisational performance. Our comprehensive courses cover a broad range of sectors and industries, with a focus on promoting high standards of food hygiene, business wellbeing and safety in the workplace.

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At Adams Academy, we're reinventing the online learning landscape by creating an immersive global platform with a wide range of engaging and top-notch courses. Our thriving learner and course provider community accommodates many interests and academic levels, building a culture where curiosity flourishes and potential is awakened.

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