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Customer Service Training - Managing Customer Service

(4 students)
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This course includes:

  • list-favs49 minutes
  • list-favsCPD Accreditation
  • list-favs2 units
  • list-favsFull lifetime access
  • list-favsAccess on mobile and TV
  • list-favsCertificate of completion
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course plublisher
Course Cloud

Learning Outcomes

  • Understand the six critical elements of effective customer service.
  • Develop wisdom for managing and delivering exceptional customer service.
  • Learn about different leadership styles and their impact on customer service.
  • Understand the five effective leadership practices and how to apply them in a customer service context.
  • Develop strategies for motivating and engaging customer service teams.
  • Learn how to measure and improve customer satisfaction and loyalty.
  • Develop communication approaches for handling difficult customer situations.

Course Overview

In this course, you’ll learn how to manage and deliver exceptional customer service, understand the six critical elements of effective customer service, and develop your leadership approaches to create a customer-centric culture.

Through a series of engaging modules, you’ll learn about different leadership styles and their impact on customer service, as well as the five practices of effective leadership and how to apply them in a customer service context. You’ll also develop strategies for motivating and engaging customer service teams, measuring and improving customer satisfaction and loyalty, and handling difficult customer situations confidently.

With practical, real-world examples and a focus on building aptitudes that will benefit you and your organisation, this course is perfect for anyone looking to take their customer service approaches and methods to the next level.

Course Benefits

Our Customer Service Training course provides the tools and techniques to manage and deliver exceptional customer service. By developing your leadership crafts and understanding the critical elements of effective customer service, you’ll be able to create a customer-centric culture that drives business success.

Through this course, you’ll learn how to develop strategies for motivating and engaging customer service teams, measuring and improving customer satisfaction and loyalty, and handling difficult customer situations confidently. You’ll also gain a deeper understanding of different leadership styles and the five practices of effective leadership, allowing you to lead your team to success.

Whether you’re just starting in customer service or looking to take your talents to the next level, our Customer Service Training course is the perfect way to gain the knowledge and confidence you need to succeed.

Career Path

  • Customer Service Manager – Oversee customer service operations and ensure customer satisfaction.
  • Sales Manager – Develop and implement sales strategies to increase revenue and customer satisfaction.
  • Operations Manager – Oversee all aspects of business operations, including customer service.
  • Team Leader – Lead customer service teams to deliver exceptional service and improve customer satisfaction.
  • Customer Experience Specialist – Develop and implement strategies to improve the customer experience.
  • Human Resources Manager – Recruit, train, and develop customer service teams.
  • Business Owner – Use customer service skills to create a loyal customer base and drive business success.

Course content

cirrtitle Customer Service Training - Managing Customer Service

  • video Module 1: Six Critical Elements
    00:27:00
  • video Module 2: Understanding Leadership and Five Practices of Leadership
    00:22:00
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About Course Publisher

Course Cloud
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Unlock your potential with Course Cloud, the UK's leading online provider of career-enhancing skills. With everything from IT and business to healthcare and skilled trades, our diverse range of courses are researched diligently and accredit-rated. Enjoy interactive, self-paced learning through diverse formats that include instructor-led sessions, multimedia lessons and expansive study material. You could be the next to power your career with us. Don't miss out on the opportunity of learning anything at any place with unprecedented flexibility through courseware available on any device. With dedicated tutor support, Course Cloud assures a learning journey that is not just informative but transformative. Join us in taking the first step towards achieving your career aspirations. Request the information today in English (UK) language.

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