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Customer Service & Environment

(1 students)

This course includes:

01:44:00 hours

CPD Accreditation

7 units

Full lifetime access

Access on mobile and TV

Certificate of completion

Key Concepts Covered by This Free Course:
  • Develop an understanding of the fundamental concepts and practices in customer service delivery.
  • Learn how to organize customer service delivery and improve the structure of customer service in a business.
  • Understand customer relationship management (CRM) and learn how to apply it to a business.
  • Identify the importance of customer satisfaction and its relationship with brand and learn how to enhance it.
  • Learn how to monitor and resolve customer complaints and problems effectively.
  • Gain knowledge about social media tools and channels and learn how to use them to improve customer service delivery.
Course Overview: Customer service is the backbone of every business, and excellent customer service is essential for business success. This course provides a comprehensive understanding of customer service delivery and the strategies to improve it. The course covers the fundamentals of customer service, customer relationship management, monitoring and resolving customer complaints, and using social media tools to enhance customer service delivery. Students will gain practical knowledge and skills that will enable them to provide exceptional customer service, manage customer relationships effectively, and ensure customer satisfaction. Upon completing this course, students will have a deep understanding of customer service and the tools and strategies to enhance customer service delivery. Course Benefits: Our Customer Service & Environment course offers a range of benefits to individuals and organisations alike. By completing this course, you will gain the knowledge and skills necessary to provide excellent customer service, resulting in increased customer satisfaction and loyalty. This can lead to increased sales, improved brand reputation, and enhanced business success. For individuals, completing this course can open up new career opportunities, particularly in customer service or sales roles. Additionally, the skills and knowledge you gain can be applied to a range of industries and job functions, making you a more valuable employee. For organizations, investing in customer service training can result in happier customers, increased sales, and improved brand reputation. By enrolling your employees in our Customer Service & Environment course, you can ensure that your team has the skills and knowledge necessary to provide outstanding service and exceed customer expectations. Career Path:
  • Customer Service Representative - Handling customer inquiries, complaints, and providing information.
  • Customer Success Manager - Focusing on customer satisfaction and retention by developing relationships with customers.
  • Sales Associate - Providing exceptional customer service and sales to customers.
  • Social Media Manager - Creating and managing social media channels to enhance customer service delivery.
  • Account Manager - Managing and nurturing relationships with customers to ensure their satisfaction and retention.
  • Business Development Representative - Conducting market research and developing relationships with potential clients.
Course content

Customer Service & Environment

1: Concepts and Practices in Customer Service Delivery


2: Organise Customer Service Delivery


3: Structure of Customer Service


4: Customer Relationship Management (CRM)


5: Customer Satisfaction & Relationship with Brand


6: Monitoring and Resolution of Customers’ Complaints & Problems


7: Social Media Tools and Channels for a Business


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