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Customer Relationship Management

(2 students)

This course includes:

03:18:00 hours

CPD Accreditation

8 units

Full lifetime access

Access on mobile and TV

Certificate of completion

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Key Concepts Covered by This Free Course:

  • Develop an understanding of Customer Relationship Management (CRM) and its importance.
  • Learn the fundamentals of CRM and its key components.
  • Understand various CRM strategies and their implementation.
  • Develop skills in data analysis for CRM decision-making.
  • Gain knowledge of CRM databases and their management.
  • Develop strategies for deepening customer relationships and handling complaints.

Course Overview

Are you looking to enhance your understanding of Customer Relationship Management (CRM)? Our Kitchen Gardening course is designed to provide students with a comprehensive understanding of CRM and its importance in the business world. Our curriculum covers essential modules such as Introduction to CRM, CRM Fundamentals, CRM Strategies, Data Analysis in CRM, CRM Databases, Deepening Customer Relationships, Handling Customer Complaints, and Future of CRM. Our expert instructors use a combination of theory and practical exercises to ensure that students gain a thorough understanding of each module. By the end of our Kitchen Gardening course, you will have the knowledge and skills required to develop effective CRM strategies, manage CRM databases, and deepen customer relationships. Our program is suitable for individuals looking to enhance their knowledge of CRM for personal or professional reasons. Join us today and start your journey towards a successful career in CRM.

Course Benefits

Our Kitchen Gardening course offers several benefits to students looking to enhance their knowledge of Customer Relationship Management. By completing this program, you will gain a comprehensive understanding of CRM and its importance in the business world. Our curriculum covers essential modules such as CRM Fundamentals, CRM Strategies, Data Analysis in CRM, CRM Databases, Deepening Customer Relationships, Handling Customer Complaints, and Future of CRM. Our expert instructors use a combination of theory and practical exercises to ensure that students gain a deep understanding of each module. Upon completion of our Kitchen Gardening course, you will have the skills and knowledge required to develop effective CRM strategies, manage CRM databases, and deepen customer relationships. Our program is suitable for individuals looking to enhance their knowledge of CRM for personal or professional reasons.

Career Path

  • CRM Analyst: Collect and analyze customer data to improve relationships and increase sales.
  • CRM Manager: Develop and implement CRM strategies for businesses.
  • Marketing Manager: Utilize CRM data to create targeted marketing campaigns.
  • Sales Manager: Use CRM data to manage sales teams and increase revenue.
  • Customer Service Manager: Utilize CRM data to improve customer satisfaction and retention.
  • Business Development Manager: Develop and implement strategies to acquire and retain customers using CRM data.
Course content

Customer Relationship Management

01: Introduction to Customer Relationship Management (CRM)

00:22:00

02: CRM Fundamentals

00:24:00

03: CRM Strategies

00:33:00

04: Data Analysis in CRM

00:28:00

05: CRM Databases

00:21:00

06: Deepening Customer Relationship

00:23:00

07: Handling Customer Complaints

00:22:00

08: Future of CRM

00:25:00

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