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Concierge

(3 students)
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Start Now -It's Free

This course includes:

  • list-favs2 hours, 3 minutes
  • list-favsCPD Accreditation
  • list-favs7 units
  • list-favsFull lifetime access
  • list-favsAccess on mobile and TV
  • list-favsCertificate of completion
publisher
course plublisher
Course Cloud

Key Concepts Covered by This Free Course:

  • Understanding the role of a concierge and the services they provide
  • Effective communication and customer service skills
  • Time management and organisational skills for a successful concierge
  • Knowledge of local attractions, events, and services
  • Building relationships with clients and vendors
  • Managing client requests and handling difficult situations
  • Marketing and promotional strategies to attract clients

Course Overview

Picture this: you are the go-to person for guests in a luxury hotel, the one who knows all the best restaurants, attractions, and services in the area. You are the problem solver, the one who can make any request happen. That is the role of a concierge, and it is a vital part of the hospitality industry.

Our free Concierge course will equip you with the knowledge and skills you need to become a successful concierge. You will learn effective communication and customer service skills, as well as time management and organisational techniques that are essential for any concierge. We will also teach you how to build relationships with clients and vendors and how to handle difficult situations with professionalism and tact.

Course Benefits

By enrolling in our Concierge course, you will gain valuable knowledge and skills that can positively impact your career in the hospitality industry. You will learn how to provide exceptional customer service and build lasting relationships with clients, which can lead to repeat business and referrals.

Additionally, the role of a concierge offers a wide range of career opportunities. You can work in a variety of settings, including hotels, resorts, private clubs, and even cruise ships. You will also have the opportunity to work with people from all over the world and gain exposure to different cultures and languages.

Career Path

  • Head Concierge – Manage and lead a team of concierge staff, overseeing guest services, and handle administrative tasks.
  • Corporate Concierge – Provide concierge services for employees of a company, including travel arrangements, event planning, and personal errands.
  • Residential Concierge – Provide concierge services for residents of high-end apartment buildings, including package delivery, dry cleaning, and restaurant reservations.
  • Cruise Ship Concierge – Provide concierge services for guests on a cruise ship, including shore excursions, spa reservations, and restaurant bookings.
  • Personal Concierge – Provide personalised concierge services for individuals, including travel arrangements, event planning, and personal shopping.

Course content

cirrtitle Concierge

  • video Module 01: Understanding the Service
    00:12:00
  • video Module 02: Types of Concierge Services
    00:20:00
  • video Module 03: Necessary Skills for Any Concierge
    00:25:00
  • video Module 04: Principles for a Concierge Service Business
    00:20:00
  • video Module 05: Delivering Customer Service
    00:14:00
  • video Module 06: Concierge Work Environment and Etiquettes
    00:18:00
  • video Module 07: Emergency Measures for a Hotel Concierge
    00:14:00
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About Course Publisher

Course Cloud
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Unlock your potential with Course Cloud, the UK's leading online provider of career-enhancing skills. With everything from IT and business to healthcare and skilled trades, our diverse range of courses are researched diligently and accredit-rated. Enjoy interactive, self-paced learning through diverse formats that include instructor-led sessions, multimedia lessons and expansive study material. You could be the next to power your career with us. Don't miss out on the opportunity of learning anything at any place with unprecedented flexibility through courseware available on any device. With dedicated tutor support, Course Cloud assures a learning journey that is not just informative but transformative. Join us in taking the first step towards achieving your career aspirations. Request the information today in English (UK) language.

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