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Call Centre Training

(19 students)

This course includes:

01:57:00 hours

CPD Accreditation

9 units

Full lifetime access

Access on mobile and TV

Certificate of completion

Training Express
Course Publisher

Training Express

Key Concepts Covered by This Course

  • Understanding the role of a call center agent
  • Mastering telephone etiquette and communication skills
  • Developing negotiation techniques for customer satisfaction
  • Handling difficult clients with ease
  • Utilizing call center metrics and the latest technology trends

Call Centre Training Course Overview

Statistics show that the call center industry is thriving, with over 3 million jobs available in the USA alone. The yearly salary for a call center agent is also great, ranging from $25,000 to $80,000 per year. Our Call Centre Training course is designed to provide you with the necessary skills and knowledge to succeed in this fast-paced environment. The course curriculum includes modules on telephone etiquette, negotiation techniques, managing difficult clients and Call Center Technology And Trends, among others, to ensure you are well-equipped for your journey into job life. So what are you waiting for? Enroll in the Call Centre Training course today and be on your way to success. The best thing? It’s totally Free!

Call Centre Training Course Benefits

  • Gain a comprehensive understanding of the call center industry
  • Develop essential communication and negotiation skills
  • Earn CPD-accredited and CIQ-endorsed Certificate for career growth
  • Learn how to handle difficult clients and provide excellent customer service
  • Master the use of call center technology and trends
  • Enhance your employability in the thriving call center job market
  • Earn a good amount of money by applying what you learned in this course

Career Path

Upon completion of this Free Call Centre Training course, you will have the knowledge and skills to pursue a range of high-paying careers, such as:
  • Entry-level Call Centre Agent: $25,000 - $35,000 per year
  • Customer Service Representative: $30,000 - $45,000 per year
  • Technical Support Agent: $35,000 - $50,000 per year
  • Call Centre Supervisor: $40,000 - $60,000 per year
  • Call Centre Manager: $50,000 - $80,000 per year

More About This Topic

The call center industry has grown exponentially over the last few years, with technology playing a crucial role in its evolution. From traditional telephone-based support, call centers have evolved to incorporate various communication channels such as email, chat, and social media. Almost every good company needs call center agents, and you will surely find a job if you have the right Call Centre Training.

The Importance of Communication Skills 

Good communication is the cornerstone of any successful call center. Agents must be able to convey information clearly and concisely while also being excellent listeners. This Call Centre Training course covers essential communication skills crucial for dealing with customers and providing top-notch service.
  • Develop active listening skills
  • Master the art of clear and concise communication
  • Understand the importance of empathy in customer service

Navigating the Challenges of Call Centre Work 

Call center work can be challenging, with agents often dealing with difficult clients or complex questions. You can't shine as a call center agent without managing these challenges effectively. Our Call Centre Training course provides practical tips and strategies for managing these challenges.
  • Tips for handling difficult clients and resolving conflicts
  • Strategies for managing stress in a high-pressure environment
  • Techniques for staying motivated and maintaining a positive attitude
Overall, this free Call Centre Training course is the perfect stepping stone for anyone looking to enter the workforce and secure a job in this thriving industry. With comprehensive modules covering everything from communication skills to call center technology, you will be well-equipped to handle the challenges of call center work. You can provide excellent customer service and keep growing or get the promotion you always wanted. Enroll in the Call Center Training course right now and take the first step towards a rewarding career in the call center industry!
Course content

Call Centre Training

1 Introduction to Call Centre


2 Traits of a Call Centre Agent


3 Agent and Customer Relationship


4 Telephone Etiquettes


5 Communication Skills


6 Scripts and Negotiation Techniques


7 Managing Difficult Customers


8 Call Centre Metrics and Benchmarking


9 Call Centre Technology and Trends


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About Course Publisher

Training Express
Training Express

189 Courses

Training Express is a leading course provider, established by a dedicated team of experts working across the UK. We deliver accredited certification and training to UK businesses looking to improve organisational performance. Our comprehensive courses cover a broad range of sectors and industries, with a focus on promoting high standards of food hygiene, business wellbeing and safety in the workplace.

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