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Call Centre & Customer Service Training Course

(16 students)
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Start Now -It's Free

This course includes:

  • list-favs1 hour, 8 minutes
  • list-favsCPD Accreditation
  • list-favs10 units
  • list-favsFull lifetime access
  • list-favsAccess on mobile and TV
  • list-favsCertificate of completion
publisher
course plublisher
Course Cloud

Key Concepts Covered by This Free Course:

  • Benchmark your customer service standards against industry best practices.
  • Develop effective closing techniques to retain customers and increase sales.
  • Set realistic and measurable goals for customer service performance improvement.
  • Identify key steps in the customer service process and improve performance in each area.
  • Demonstrate professional phone etiquette and communication skills to enhance customer satisfaction.
  • Master speaking skills to engage customers and build positive relationships.

Course Overview

Are you looking to improve the customer service skills of your call center team? Our Call Centre & Customer Service Training Course is the perfect solution for you. Our comprehensive curriculum covers essential topics such as benchmarking, closing, goal setting, phone etiquette, and speaking like a star. Our experienced instructors will guide you through the process of improving customer satisfaction, increasing sales, and creating positive relationships with your customers.

With our Call Centre & Customer Service Training Course, you’ll learn best practices and techniques that are proven to work in the industry. You’ll also learn how to set achievable goals and measure your performance. Our course is designed to help you develop essential skills that will improve the performance of your call center team, enhance customer satisfaction, and increase sales.

Enroll in our Call Centre & Customer Service Training Course today and take the first step towards improving the customer service skills of your call center team.

Course Benefits

Our Call Centre & Customer Service Training Course offers numerous benefits to individuals and organizations looking to improve their customer service skills. Our comprehensive curriculum covers essential topics such as benchmarking, closing, goal setting, phone etiquette, and speaking like a star. By completing our course, you’ll be equipped with the knowledge and skills necessary to provide excellent customer service and increase sales.

In addition to the comprehensive curriculum, our Call Centre & Customer Service Training Course offers personalized instruction from experienced instructors. You’ll also have the opportunity to connect with other professionals and build your network, which can help you advance your career. By enrolling in our course, you’ll gain the skills and knowledge necessary to succeed in any customer service role.

Enroll in our Call Centre & Customer Service Training Course today and take the first step towards improving your customer service skills and advancing your career.

Career Path

  • Call Centre Agent – Handle customer inquiries and provide excellent customer service over the phone.
  • Customer Service Representative – Interact with customers to address their concerns and ensure their satisfaction.
  • Sales Representative – Use customer service skills to drive sales and increase revenue for the organization.
  • Account Manager – Build and maintain relationships with customers to ensure their long-term satisfaction.
  • Team Leader – Manage a team of customer service representatives to ensure excellent performance and customer satisfaction.
  • Customer Experience Manager – Oversee all aspects of customer service and ensure that the organization meets or exceeds customer expectations.

Course content

cirrtitle Call Centre & Customer Service Training Course

  • video The Basics (I)
    00:08:00
  • video The Basics (II)
    00:06:00
  • video Phone Etiquette
    00:06:00
  • video Tools
    00:06:00
  • video Speaking Like a Star
    00:07:00
  • video Types of Questions
    00:08:00
  • video Benchmarking
    00:06:00
  • video Goal Setting
    00:07:00
  • video Key Steps
    00:07:00
  • video Closing
    00:07:00
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About Course Publisher

Course Cloud
courseCount Courses

Unlock your potential with Course Cloud, the UK's leading online provider of career-enhancing skills. With everything from IT and business to healthcare and skilled trades, our diverse range of courses are researched diligently and accredit-rated. Enjoy interactive, self-paced learning through diverse formats that include instructor-led sessions, multimedia lessons and expansive study material. You could be the next to power your career with us. Don't miss out on the opportunity of learning anything at any place with unprecedented flexibility through courseware available on any device. With dedicated tutor support, Course Cloud assures a learning journey that is not just informative but transformative. Join us in taking the first step towards achieving your career aspirations. Request the information today in English (UK) language.

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