Key Concepts Covered by This Free Course:
- Benchmark your customer service standards against industry best practices.
- Develop effective closing techniques to retain customers and increase sales.
- Set realistic and measurable goals for customer service performance improvement.
- Identify key steps in the customer service process and improve performance in each area.
- Demonstrate professional phone etiquette and communication skills to enhance customer satisfaction.
- Master speaking skills to engage customers and build positive relationships.
Course OverviewAre you looking to improve the customer service skills of your call center team? Our Call Centre & Customer Service Training Course is the perfect solution for you. Our comprehensive curriculum covers essential topics such as benchmarking, closing, goal setting, phone etiquette, and speaking like a star. Our experienced instructors will guide you through the process of improving customer satisfaction, increasing sales, and creating positive relationships with your customers. With our Call Centre & Customer Service Training Course, you'll learn best practices and techniques that are proven to work in the industry. You'll also learn how to set achievable goals and measure your performance. Our course is designed to help you develop essential skills that will improve the performance of your call center team, enhance customer satisfaction, and increase sales. Enroll in our Call Centre & Customer Service Training Course today and take the first step towards improving the customer service skills of your call center team.
Course BenefitsOur Call Centre & Customer Service Training Course offers numerous benefits to individuals and organizations looking to improve their customer service skills. Our comprehensive curriculum covers essential topics such as benchmarking, closing, goal setting, phone etiquette, and speaking like a star. By completing our course, you'll be equipped with the knowledge and skills necessary to provide excellent customer service and increase sales. In addition to the comprehensive curriculum, our Call Centre & Customer Service Training Course offers personalized instruction from experienced instructors. You'll also have the opportunity to connect with other professionals and build your network, which can help you advance your career. By enrolling in our course, you'll gain the skills and knowledge necessary to succeed in any customer service role. Enroll in our Call Centre & Customer Service Training Course today and take the first step towards improving your customer service skills and advancing your career.
- Call Centre Agent - Handle customer inquiries and provide excellent customer service over the phone.
- Customer Service Representative - Interact with customers to address their concerns and ensure their satisfaction.
- Sales Representative - Use customer service skills to drive sales and increase revenue for the organization.
- Account Manager - Build and maintain relationships with customers to ensure their long-term satisfaction.
- Team Leader - Manage a team of customer service representatives to ensure excellent performance and customer satisfaction.
- Customer Experience Manager - Oversee all aspects of customer service and ensure that the organization meets or exceeds customer expectations.
The Basics (I)
The Basics (II)
Speaking Like a Star
Types of Questions
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About Course Publisher
Training Express is a leading course provider, established by a dedicated team of experts working across the UK. We deliver accredited certification and training to UK businesses looking to improve organisational performance. Our comprehensive courses cover a broad range of sectors and industries, with a focus on promoting high standards of food hygiene, business wellbeing and safety in the workplace.