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Advanced Diploma in Customer Service

(7 students)
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This course includes:

  • list-favs1 hour, 46 minutes
  • list-favsCPD Accreditation
  • list-favs9 units
  • list-favsFull lifetime access
  • list-favsAccess on mobile and TV
  • list-favsCertificate of completion
publisher
course plublisher
Course Cloud

Learning Outcomes

  • Establish a positive attitude and mindset for providing exceptional customer service.
  • Develop strategies to generate return business and build customer loyalty.
  • Master effective techniques for providing excellent customer service over the phone.
  • Identify and address customer needs to ensure satisfaction and repeat business.
  • Learn best practices for providing exceptional in-person customer service.
  • Gain an understanding of electronic customer service and how to provide it effectively.
  • Develop wisdom to recover and retain difficult customers and know when to escalate issues.

Course Overview

The Advanced Diploma in Customer Service is a comprehensive program designed to equip individuals with the wisdom, approaches and techniques to provide exceptional customer service in any industry. Through a combination of theory and exercises, individuals will learn to establish a positive attitude, build customer loyalty, and master techniques for providing excellent customer service over the phone and in person. They will also learn best practices for providing electronic customer service and recovering difficult customers.

At the end of this program, individuals will have a deep understanding of identifying and addressing customer needs to ensure satisfaction and repeat business. They will develop strategies to generate return business and understand when to escalate issues. 

Course Benefits

The Advanced Diploma in Customer Service provides a wealth of benefits for individuals looking to excel in their careers. Individuals will learn valuable wisdom and techniques for providing exceptional customer service, a highly sought-after skill in any industry. By mastering these, they will generate return business and build customer loyalty, leading to increased sales and revenue for their organisation.

Additionally, individuals will gain an understanding of electronic customer service and develop strategies for providing it effectively. They will also learn how to recover difficult customers and know when to escalate issues, which can help to improve customer satisfaction and retention rates. With this knowledge, individuals will be well-equipped to take on new challenges and advance their careers.

Career Path

  • Customer Service Representative – Respond to customer inquiries and resolve issues.
  • Sales Representative – Promote and sell products or services to customers.
  • Account Manager – Build and maintain client relationships to drive sales and revenue.
  • Retail Manager – Oversee store operations and sales staff.
  • Call Center Supervisor – Manage a team of customer service representatives in a call centre environment.
  • Client Services Manager – Oversee client relationships and ensure customer satisfaction.
  • Hotel Front Desk Agent – Provide excellent in-person customer service to hotel guests.

Course content

cirrtitle Advanced Diploma in Customer Service

  • video Module 1: Who We Are and What We Do
    00:11:00
  • video Module 2: Establishing Your Attitude
    00:12:00
  • video Module 3: Identifying and Addressing Customer Needs
    00:11:00
  • video Module 4: Generating Return Business
    00:14:00
  • video Module 5: In-Person Customer Service
    00:09:00
  • video Module 6: Giving Customer Service over the Phone
    00:11:00
  • video Module 7: Providing Electronic Customer Service
    00:11:00
  • video Module 8: Recovering Difficult Customers
    00:14:00
  • video Module 9: Understanding When to Escalate
    00:13:00
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About Course Publisher

Course Cloud
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Unlock your potential with Course Cloud, the UK's leading online provider of career-enhancing skills. With everything from IT and business to healthcare and skilled trades, our diverse range of courses are researched diligently and accredit-rated. Enjoy interactive, self-paced learning through diverse formats that include instructor-led sessions, multimedia lessons and expansive study material. You could be the next to power your career with us. Don't miss out on the opportunity of learning anything at any place with unprecedented flexibility through courseware available on any device. With dedicated tutor support, Course Cloud assures a learning journey that is not just informative but transformative. Join us in taking the first step towards achieving your career aspirations. Request the information today in English (UK) language.

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