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Advanced Diploma in Customer Service

(4 students)

This course includes:

01:46:00 hours

CPD Accreditation

9 units

Full lifetime access

Access on mobile and TV

Certificate of completion

Training Express
Course Publisher

Training Express

Learning Outcomes

  • Establish a positive attitude and mindset for providing exceptional customer service.
  • Develop strategies to generate return business and build customer loyalty.
  • Master effective techniques for providing excellent customer service over the phone.
  • Identify and address customer needs to ensure satisfaction and repeat business.
  • Learn best practices for providing exceptional in-person customer service.
  • Gain an understanding of electronic customer service and how to provide it effectively.
  • Develop wisdom to recover and retain difficult customers and know when to escalate issues.

Course Overview

The Advanced Diploma in Customer Service is a comprehensive program designed to equip individuals with the wisdom, approaches and techniques to provide exceptional customer service in any industry. Through a combination of theory and exercises, individuals will learn to establish a positive attitude, build customer loyalty, and master techniques for providing excellent customer service over the phone and in person. They will also learn best practices for providing electronic customer service and recovering difficult customers. At the end of this program, individuals will have a deep understanding of identifying and addressing customer needs to ensure satisfaction and repeat business. They will develop strategies to generate return business and understand when to escalate issues. 

Course Benefits

The Advanced Diploma in Customer Service provides a wealth of benefits for individuals looking to excel in their careers. Individuals will learn valuable wisdom and techniques for providing exceptional customer service, a highly sought-after skill in any industry. By mastering these, they will generate return business and build customer loyalty, leading to increased sales and revenue for their organisation. Additionally, individuals will gain an understanding of electronic customer service and develop strategies for providing it effectively. They will also learn how to recover difficult customers and know when to escalate issues, which can help to improve customer satisfaction and retention rates. With this knowledge, individuals will be well-equipped to take on new challenges and advance their careers.

Career Path

  • Customer Service Representative - Respond to customer inquiries and resolve issues.
  • Sales Representative - Promote and sell products or services to customers.
  • Account Manager - Build and maintain client relationships to drive sales and revenue.
  • Retail Manager - Oversee store operations and sales staff.
  • Call Center Supervisor - Manage a team of customer service representatives in a call centre environment.
  • Client Services Manager - Oversee client relationships and ensure customer satisfaction.
  • Hotel Front Desk Agent - Provide excellent in-person customer service to hotel guests.
Course content

Advanced Diploma in Customer Service

1: Who We Are and What We Do


2: Establishing Your Attitude


3: Identifying and Addressing Customer Needs


4: Generating Return Business


5: In-Person Customer Service


6: Giving Customer Service over the Phone


7: Providing Electronic Customer Service


8: Recovering Difficult Customers


9: Understanding When to Escalate


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About Course Publisher

Training Express
Training Express

189 Courses

Training Express is a leading course provider, established by a dedicated team of experts working across the UK. We deliver accredited certification and training to UK businesses looking to improve organisational performance. Our comprehensive courses cover a broad range of sectors and industries, with a focus on promoting high standards of food hygiene, business wellbeing and safety in the workplace.

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