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Active Listening

(1 students)

This course includes:

00:53:00 hours

CPD Accreditation

4 units

Full lifetime access

Access on mobile and TV

Certificate of completion

Training Express
Course Publisher

Training Express

Key Concepts Covered by This Free Course:

  • Understanding the importance of active listening in communication
  • Defining and understanding the elements of active listening
  • Encouraging conversation and building relationships
  • Understanding the impact of attitude on active listening
  • Practising active listening in professional and personal contexts
  • Understanding the barriers to active listening
  • Developing strategies to improve active listening skills

Course Overview:

Effective communication is a cornerstone of personal and professional success, and active listening is a crucial component of effective communication. This free course, "Active Listening," covers key concepts such as the importance of active listening, the elements of active listening, and strategies for improving active listening skills. By completing this course, you will gain the knowledge and skills necessary to become a more effective listener, both professionally and personally. You will also learn how to build relationships through active listening, encouraging conversation, and understanding the impact of attitude on communication.

Course Benefits:

This course can positively impact your career by providing you with the communication skills necessary to succeed in any professional environment. By understanding and practising active listening, you can improve your relationships with colleagues, clients, and customers, ultimately leading to increased job satisfaction and career advancement opportunities. By completing this course, you will also gain the confidence and skills necessary to become a more effective listener in your personal life. This can lead to improved relationships with family and friends, increased empathy and understanding, and ultimately, a more fulfilling personal life.

Career Path:

  • Sales Representative: Responsible for building relationships with customers and clients through effective communication and active listening.
  • Human Resources Manager: Responsible for communicating with employees and management to resolve conflicts and ensure a positive workplace culture.
  • Customer Service Representative: Responsible for effectively communicating with customers to resolve issues and provide excellent customer service.
  • Team Leader: Responsible for managing a team and effectively communicating goals and expectations through active listening and encouraging conversation.
  • Executive: Responsible for leading an organisation and communicating effectively with employees, stakeholders, and shareholders.
Course content

Active Listening

1: Defining Active Listening


2: Attitude is Everything!


3: Encouraging Conversation


4: Building Relationships


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About Course Publisher

Training Express
Training Express

185 Courses

Training Express is a leading course provider, established by a dedicated team of experts working across the UK. We deliver accredited certification and training to UK businesses looking to improve organisational performance. Our comprehensive courses cover a broad range of sectors and industries, with a focus on promoting high standards of food hygiene, business wellbeing and safety in the workplace.

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