Office Secretary

An Office Secretary plays a vital role in the smooth running of an office. They are responsible for a wide range of administrative tasks, including answering phones, managing schedules, and maintaining files. These unsung heroes often go unnoticed, but they play a critical role in ensuring that the office runs like a well-oiled machine.

What is the Average Annual Salary of 'Office Secretary'?


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Office Secretaries are often the unsung heroes of the workplace, providing critical support and helping to keep the office running like a well-oiled machine. From answering phones and scheduling appointments to maintaining files and supporting other staff, Office Secretaries play a vital role in the success of businesses and organizations of all sizes.

Also Known as

  • Administrative Assistants
  • Executive Assistants
  • Office Clerks
  • Receptionists
The term ‘secretary’ comes from the same Latin word as ‘secret,’ indicating the level of trust inherent in this position.

Typical Job Responsibilities

An Office Secretary is expected to do the following –

  • Answering phones and directing calls to the appropriate person
  • Greeting visitors and directing them to the correct person or department
  • Scheduling appointments and meetings
  • Maintaining files and records
  • Typing and formatting documents, such as letters, reports, and presentations
  • Performing general office tasks, such as ordering supplies and running errands
  • Supporting other staff members with administrative tasks as needed

Standard Work Environment

Office Secretaries typically work in a standard office setting, surrounded by other staff and equipped with the necessary tools and technology to perform their duties. They may work in a private office or an open-plan workspace, depending on the size and structure of the organization. The work environment is generally fast-paced, with frequent interruptions and the need to multitask.

Work Schedule

Office Secretaries typically work full time, although part-time and flexible schedules may be available. Many Office Secretaries work traditional business hours, although some may be required to work evenings or weekends to meet the needs of the organization.


  • Small businesses and startups
  • Large corporations and multinational companies
  • Government agencies and non-profit organizations
  • Educational institutions and healthcare providers

Unions / Professional Organizations

Some Office Secretaries may choose to join a union or professional organization to gain access to benefits and support. For example, the National Association of Legal Secretaries (NALS) offers certification, training, and networking opportunities for Office Secretaries who work in the legal field. Other organizations, such as the International Association of Administrative Professionals (IAAP), provide resources, training, and support for Office Secretaries in a wide range of industries.

Workplace Challenges

  • Managing multiple tasks and prioritizing responsibilities
  • Dealing with challenging customers or clients
  • Maintaining a high level of confidentiality and professionalism
  • Keeping up with technology and new office systems and processes
  • Balancing workload and meeting tight deadlines

Projected Career Map

For many Office Secretaries, the role is a stepping stone to other administrative or support positions within the organization. With experience and a strong work ethic, Office Secretaries may advance to roles such as Executive Assistant or Office Manager. Some may choose to continue their education and pursue a related degree or certification, opening up new career paths and opportunities for advancement.

Job Prospects

The demand for Office Secretaries is expected to remain strong in the coming years as businesses and organizations continue to rely on administrative and support staff to keep their operations running smoothly. With the right skills, experience, and education, Office Secretaries can enjoy a secure and rewarding career in a wide range of industries.

Beneficial Professional Development

To succeed as an Office Secretary, it is important to stay up-to-date with new technology and best practices in the field. Taking courses and attending workshops and conferences can help Office Secretaries refine their skills and stay ahead of the curve. Joining a professional organization or union can also provide access to valuable training and networking opportunities.


From answering phones and maintaining records to supporting other staff and helping to keep the office running smoothly, Office Secretaries play a vital role in the success of businesses and organizations of all sizes. With strong organizational skills, a commitment to professionalism, and a willingness to learn and grow, Office Secretaries can enjoy a secure and rewarding career with ample opportunities for advancement. 

Advice from the Wise

Be a friend as well as a professional. Listen, laugh, and understand. You’re not just a secretary, you’re the heart of the operation.

Holland Codes, people in this career generally possess the following traits













United Nations' Sustainable Development Goals that this career profile addresses

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